01579 324126
info@quickstepelectrical.co.uk


The contract is binding

Registration
Registration with the awarding body will be made once payment has been made to CTD Quickstep. CTD Quickstep will register the candidate for assessment against the qualification applied for. This Licence lasts for 18 months from the enrolment date. This is non-transferable. If the award is not completed within this timescale, the candidate will have to re-register at the full cost to the current qualification at that time.

Contract Cancellation
There is a 14 day cancellation period starting from the date that we receive the candidates’ payment. Cancellation must be made in writing and received in the head office within 14 working days via email or post. If the candidate cancels in the 14 day cancellation period, the fee paid by the candidate will be refunded minus the registration fee paid to the awarding body.

On site Assessment
The assessment procedure for the MCAS route is 1 on site assessment by your assessor, a professional discussion along with photographic evidence provided by yourself which has to be verified by an expert witness, your expert witness must meet the tests of validity, reliability, authenticity and sufficiency.
Expert witnesses will need to demonstrate:
They have relevant current knowledge of industry working practices and techniques,
That they have no conflict of interest in the outcome of their evidence.
Planning of the site visit is essential so that the maximum amount of evidence can be generated on these visits. If the site visit is cancelled by the candidate with less than 3 working days’ notice, or not attended by the candidate, additional fees will be incurred.
It is the candidate's responsibility to provide sufficient evidence to meet the assessment requirements of the award. Reasonable access to you on your work site is needed by the assessor.

Payment Terms
Interest free payment plans are offered at the discretion of CTD Quickstep. If at any time the candidate fails to provide payment at the appropriate time then the assessment process will be stopped and the evidence on the system retained by CTD Quickstep until further payment is made. If payment is not resumed within 12 months then the contract will be terminated and no refunds will be provided. Candidates will not be provided with certification until final payments are made. If candidates choose to leave the assessment scheme at any time no refunds will be provided. You will be provided with a card receipt after payment.

Service Level Agreement by
CTD Quickstep Ltd


Agreement Overview
This agreement represents a Service Level Agreement (SLA or Agreement) between CTD Quickstep Ltd and its customers (candidates) for the provision of qualification assessment services for their qualification.

Periodic Review
The agreement is valid from 18th May 2018 and is valid until further notice.It will be reviewed annually.

Service Agreement
The following detailed service parameters are the responsibility of the service provider in the ongoing support of this Agreement.

Service Scope

The following services are covered by this agreement;
Remote qualification assessment
On site assessment visits
Manned Telephone support
Monitored email support

Customer Requirements
Customer responsibilities and/or requirements in support of the Agreement include:

Payment for all services
Reasonable availability of candidate when resolving an issue.

Service Provider Requirements
Service provider responsibilities and/or requirements in support of this Agreement include:
Meeting response times
Appropriate notification to candidates

Service Assumptions
Assumptions related to in-scope services and/or components include:
Changes to Quickstep will be communicated and documented to all users.

Service Management
Effective support of in-scope services as a result of maintaining consistent service levels.The following sections provide relevant details on service availability, monitoring of in-scope services and related components.

Service Availability
Coverage parameters specific to the service(s) covered in this Agreement are as follows:

Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday (excluding bank holidays)

Calls received out of office hours will be taken by an answer phone service

Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday (excluding bank holidays). These will be responded to within 2 working days

Emails received outside of office hours will be collected, however no
action can be guaranteed until the next working day.

Assessors will respond to answer phone messages within 2 working days.

Work sent to an assessor via https://www.quickstepv2.co.uk/ will be assessed within 3 working days (during holidays this may be longer)

Assessor Site visits -. The assessor will contact a new candidate within 3 weeks of their start date to arrange the first site visit.

Certification – An electronic qualification certificate will be issued within one month of the satisfactory assessment and verification of the candidate’s portfolio (this includes the Candidate supplying their valid AM2 certificate).

TERMS OF WEBSITE USE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE


Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website https://www.quickstepv2.co.uk/ and https://www.quickstepelectrical.co.uk/ (our sites), whether as a guest or a registered user.
Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.

We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy (see below) which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy (see below), which sets out the permitted uses and prohibited uses of our site. When using our site,
  • you must comply with this Acceptable Use Policy.
  • Our Cookie Policy (see below) which sets out information about the cookies on our site.


Information about us

https://www.quickstepv2.co.uk/ and https://www.quickstepelectrical.co.uk/ are sites operated by CTD Quickstep ("We").
We are registered in England and Wales under company number 4412074 and have
our registered office at 79 Higher Bore Street, Bodmin, Cornwall.

ACCEPTABLE USE POLICY

This acceptable use policy sets out the terms between you and us under which you may access our websites www.quickstepv2.co.uk and www.quickstepelectrical.co.uk (our sites). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use
https://www.quickstepv2.co.uk/ and https://www.quickstepelectrical.co.uk/ are sites operated by CTD Quickstep Ltd (we or us). We are registered in England and Wales under company number 4412074 and we have our registered office at 79 Higher Bore St, Bodmin, Cornwall, PL31 1JT . Our main trading address is Caradon Enterprise Centre 1 Holman Road Liskeard Cornwall PL14 3UT. Our VAT number is 4412074

We are regulated by EAL.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.


Your also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.
  • Interactive services


We may from time to time provide interactive services on our site, including, without limitation:

  • Chat rooms.
  • Bulletin boards.
  • Blogs

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.
  • Contributions must not:
  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.


Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.


We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.


COOKIE POLICY

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.]

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.


Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire three years after the end of the qualification date.